LPM Services Ltd at 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.
Scott Bull is the Data Controller with the Office of the Information Commissioner under registration number ZB328424 and is the data controller of any personal data that you provide to us.
Our Data Protection Officer is Scott Bull of 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB.
Any questions relating to this notice and our privacy practices should be sent to Scott Bull at info@lpmservicesltd.co.uk or sent to 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB.
Consent
By using the website of London Property Management Services (LPM Services Ltd), you consent to this privacy policy.
The Policy
This policy sets out how we use and protect the information you provide when using this website and our services.
Please note all data captured will be used and held in accordance with the requirements of the relevant UK privacy legislation, including UK General Data Protection Regulation (UK GDPR),
Personal data is any information about an individual from which that person can be identified.
How and What Personal Data We Collect
London Property Management Services (LPM Services Ltd) collects personal information and data about you in a number of ways:
· When you make direct contact with us either by telephone, post, email etc.
· When you visit our website.
· When you use our services or we use yours.
· When you request marketing.
· From third parties or publicly available sources i.e. Companies House, Land Registry, The Electoral Register etc.
The Data We May Collect
• Full name
• Contact details - Telephone numbers, email and postal addresses including previous addresses.
• Date of birth.
• Employment status.
• Employee details.
• Salary/income received/benefits.
• Financial details – Bank account, payments card, hire purchases.
• Payment information.
• National Insurance.
• Marital status.
• Nationality.
• Next of kin.
• Relationship to other tenants.
• Utilities and service responsibility.
• Technical data – internet information, behaviour and interaction on our website from our analytic providers.
Please note not all the information collected will apply. For example - financial and payment information will only apply to those who undertake our services or of those we undertake services from.
Why We Collect This Information
We collect data to store, use and transfer for the following reasons:
· To reply to any contact you make with us.
· To deliver a service to you.
· To undertake services that you provide to us.
· Where we need to comply to a legal obligation.
· For analytics and business development which includes improving our website and gather data for statistical purposes.
Security
It is important to us that any personal information is stored securely and appropriate technical measures are taken to protect this information. Any paperwork we hold will be stored in a locked safe and any electronic documents/emails etc are kept on a secure PC with documents individually password protected.
Cookies
Cookies are small files which are placed on a device, computer or a mobile hard drive.
They help us analyse traffic to our website and gather information for statistical purposes.
Cookies do not give us any access to your computer or information about you, only that which you wish to share with us.
You can accept or decline cookies if you wish, but to do so may prevent you from using our website fully.
Links to Other Websites and Applications
Our website contains links to other websites, applications etc.
However, please note that we have no control of these and so once you have used these links our protection policy ceases and we cannot be responsible for your privacy and protection for any information you disclose to them.
Once you have left our website, we encourage you to check the privacy policy of any new website and applications you visit.
Disclosure of Information to Third Parties
From time to time we may disclose your personal information to a third party.
These can be:
· Our sister subsidiary London Property Services.
· Our contractors and employees.
· Sub-contractors and agents who assist us to provide a service, information or direct marketing to you.
· Other service providers for the purpose of them being able to provide a service i.e. professional advisors, marketing providers, hosting and server providers, analytic companies
· Professional advisors including accountants, lawyers, insurers, auditors and bankers who provide a services to us.
· Potential and existing business partners or agents.
· Existing and future clients with regards viewings.
· HM Revenue and Customs and other authorities who may require information in certain situations.
· Credit reporting agencies, court, tribunals and regulatory authorities in the event you fail to pay for services we have provided for you.
· Courts, tribunal authorities and law enforcement officials, as required by law with regards legal proceedings in order to establish exercise of defend our legal rights.
· Agencies who collect and process data.
· A business or person that buys, or to which we transfer assets or business to in the unlikely event that we merge with another company, go out of business or become bankrupt.
Retention
We only retain your personal information for as long as needed in order to comply with our legal and regulatory requirements or for us to provide a service to you.
When the data is no longer required, we will remove it from our systems and dispose of it confidentially and securely.
Your Rights
You can withdraw your consent to our use of your personal data, but please note this may affect the service we can provide to you.
You can:
· Request access of any data we hold on you.
· Request to have any errors corrected.
· Place restrictions on your data.
· Object to the processing of any of your personal data.
· Request the transfer of any personal data we hold.
· Request the right to withdraw consent.
· Request to have your personal information erased.
· You have the right to withdraw consent.
For more details check ICO.org.uk website of which we are a member.
Notification of Data Breaches
We will comply with the applicable laws with regards any data breach.
If you believe we have breached the law in respect of data protection and wish to make a complaint, please contact us and provide full details of the alleged breach.
We will investigate and respond promptly, giving you details of our investigation and the steps we will carry out with regards to your complaint.
You can also complain to the ICO if you are unhappy with the way we have used your data.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 1231113
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